Question 1

Is KIRI Engine Free?

Accepted Answer

KIRI Engine offers a free plan and a paid plan. While the paid Pro version unlocks you to additional features, the free plan offers a powerful 3D scanning solution in and of itself. The free version of KIRI Engine offers Photo Scan mode and allows users to upload up to 150 photos for processing, which uses the same algorithm as the Pro version. Free users can also enjoy unlimited free export of their 3D scan projects.

Question 2

What are the Differences Between the Basic Plan and KIRI Engine Pro?

Accepted Answer

If you are using the Basic Plan of KIRI Engine, you will enjoy Unlimited Free Export, and for the Photo Scan feature, you can upload up to 150 photos, which is more than enough for most scans.

If you upgrade to KIRI Engine Pro, you will still enjoy Unlimited Free Export, with the added ability to perform advanced exports, including higher-quality output, Quad Mesh generation with 8K PBR textures, format and quality options, and rig generation. KIRI Engine Pro also grants shorter queue times and access to other state-of-the-art scanning technologies such as Featureless Object Scan and 3D Gaussian Splatting. For the Photo Scan feature, Pro allows up to 500 photos, enabling more intricate details to be captured.

Question 3

How Can I Purchase KIRI Engine Pro?

Accepted Answer

KIRI Engine Pro subscription is available for purchase on Android, iOS, and the web platform. The subscription is tied to the unique account, and the user may sign into KIRI Engine on different platforms and maintaining Pro status across.

Question 4

What are the Subscription Options?

Accepted Answer

KIRI Engine offers two types of subscription plans: monthly subscriptions and annual subscriptions. Once a subscription is purchased, the account used to purchase the subscription will obtain Pro status until the next billing date, even if the subscription was cancelled before then.

Question 5

How can I get an invoice or receipt for my KIRI Engine purchase?

Accepted Answer

The way to get your invoice or receipt depends on where you purchased your KIRI Engine subscription.

If you purchased through the App Store (iOS/macOS)

If you purchased KIRI Engine through the App Store, your payment is processed by Apple. Apple usually sends a purchase receipt to the email address associated with your Apple Account.

You can also view your purchase history at reportaproblem.apple.com or on your device through the App Store:

App Store > Account > Purchase History

For billing records, receipts, refunds, or further assistance, please contact Apple Support directly.

If you purchased through Google Play (Android)

If you purchased KIRI Engine through Google Play, your payment is processed by Google. Google usually sends a purchase receipt to the email address associated with your Google Account.

You can also view your purchase history at payments.google.com.

If you are based in the European Economic Area (EEA) or Morocco, you may be eligible to download a VAT invoice or VAT receipt for your Google Play purchase:

Go to payments.google.com
Click Activity
Select the KIRI Engine transaction
At the bottom of the transaction details, click Download VAT Invoice or Download VAT Receipt

For billing records, receipts, VAT invoices, refunds, or further assistance, please refer to Google’s support page or contact Google Support directly.

If you purchased on the KIRI Engine website

If you purchased your subscription on the KIRI Engine website, you will receive a confirmation email after your purchase. The email includes a link to download your invoice.

After clicking the invoice download link, please enter the email address you used when purchasing KIRI Pro to access and download your invoice.

If you did not receive the email, please check your spam or junk folder. If you still cannot find it, please contact us at contact@kiri-innov.com.

Question 6

If I Cancel My Subscription, Will My Pro Membership Disappear?

Accepted Answer

Cancelling a subscription does not immediately affect the membership status, the Pro benefits will continue to be effective until the next billing cycle. Cancelling the subscription stops the auto-renewal process when a new billing cycle begins, you will not be charged then.

Question 7

How Can I Switch Between Monthly/Annual Plans?

Accepted Answer

To switch plans, you can simply select the other plan. Locate the 'Me' page, then select 'My Pro Plan', there you'll be able to select the plan options. Your current subscription will remain as is until the next billing date. When the next billing cycle arrives, your account will be charged according to the updated subscription type.

Question 8

How Can I Cancel My Subscription?

Accepted Answer

To cancel your subscription on the App Store, refer to this page for instructions.

To cancel your subscription on the Google Play Store, refer to this page for instructions.

To cancel your subscription on KIRI Engine Web, log into your account on KIRI's Web version and refer to the KIRI Engine Pro page. The 'unsubscribe' button is located near the bottom of the page and is visible without scrolling. Click this button to unsubscribe.

Question 9

If I Subscribed on Apple/Google, Can I Use My Pro Account on KIRI Engine Web?

Accepted Answer

Our subscriptions work cross-platform and are account based. This means that an active subscription purchased on any platform will be accessible on all other platforms, including the files and the Pro privileges. You can also sign in simultaneously across our supported platforms.

Frequently Asked Questions

What are the Subscription Options?

Related Questions

Is KIRI Engine Free?

What are the Differences Between the Basic Plan and KIRI Engine Pro?

How Can I Purchase KIRI Engine Pro?